Service Guide

About Accommodation

There is a charge setting based on time period and guest room types. For more details, please contact us.

Check-in time 16:00 ~ 19:00

Check-out time ~10:00

  • The accommodation charge includes service charge and consumption tax. Please inquire as the charge may change depending on each plan (accommodation with dinner and breakfast, accommodation with breakfast, room only, etc) or depending on season.
  • The last order for dinner will be 19:30, so in principle we ask you to check-in until 19:00. Please be advised that should you not make it in time for dinner, we will not be able to refund the meal fee. We ask for your understanding in advance.
  • For accommodation guests with dinner and breakfast or with breakfast plan, we cannot refund the breakfast fee, even if you check out before breakfast time which starts at 7:30.
  • Room Fittings.
    Towel, bath towel, yukata, in-room comfortable clothes, and various amenities (a set of toothbrush, soap, shampoo, conditioner, shaver, comb, dryer, etc.).
  • Room Facilities.
    TV, tea set, fridge (include drinks with extra fee), individual air conditioning.
  • Children’s fee
    • For children of 10 – 12 years old shall be charged 70% of adult fee.
    • Extra futon (Japanese style bedding) and meal for children of 6 – 9 years old shall cost 50% of adult fee.
    • Extra futon but no meal for children of 4 – 5 years old shall cost 30% of adult fee.
    • Facility usage fee of 2,160 Yen shall be applied to children of 0 – 3 years old (no extra futon and meal).
      ※Please contact us for reservations of meals only (no extra futon) for children of 0 – 5 years old.
    • Adult fee shall be applied to children over 13 years old.
  • Cancellation Fee
    • 30% room charge for cancellation made from 10 to 7 days before arrival date
    • 50% room charge for cancellation made from 6 to 4 days before arrival date
    • 100% room charge for cancellation made from 3 days before until the arrival date
    • 100% fee will be charged in case of no contact and no-show
      For more details about cancellation, please call (075-872-3355) or see this inquiry form
    • Hot Spring Tax.
      • A separate fee of 150 Yen / night stay (adult)
  • Accepted Credit Cards.
    • Accepted Credit Cards. JCB – VISA – Mastercard – AMEX – UC – DC – NICOS – Diners – UFJ – Saison – Debit Card – Unionpay



      ※Depending on the plan with special requests, we may not be able to accept the payment by credit card

About Meals

  • Dinner Serving in-room (starts from 17:00 to 19:30)
    For guests having meals in more than 2 rooms will be provided with a separate room (private room), please contact us at the time of reservation. (Inquiry required)
    ※Please inform us if you have any food allergies or food you cannot eat.
  • Breakfast Restaurant hall (7:30 – 8:30)
    ※Please inform us if you have any food allergies or food you cannot eat.
  • Special dishes for vegetarians and vegans are also available.

Information on other facilities / services

  • Facility: Arashiyama Benkei Main Building:
    • 3 Japanese-style rooms (with private hot springs), 5 Japanese-style rooms (with private bathtub), 2 Japanese-style rooms ※All the rooms have its own private toilet
    • 3 banquet halls, 2 large public baths (separated by gender), 2 open-air baths (separated by gender), and 1 chartered open-air bath
  • Benkei Annex (behind the main building):
    • 2 modern Japanese-style rooms (with private hot springs) ※All the rooms have its own private toilet
    • Massage is available on request. (including massage fee and arrangement fee) ※Can be received order after your check-in
    • We accept luggage storage before check-in time (16:00 – 19:00) and after check-out time (~10:00). (free of charge)
    • Luggage delivery service to Kyoto city / Osaka city hotels, Kansai International Airport, etc. is available (with fee). ※Arrangements to some delivery destinations may not be available depending on accommodations (private accommodation, guest house, etc.)
    • We do not accommodate reservations of meals or other services outside the hotel.
    • The hotel does not have an elevator installed.
    • For guests with disability will be provided rooms on the 1st floor, please inform us at the time of reservation.
    • For guests staying more than 2 nights, the room you are staying may change depending on the date and allotment, there are cases where you might have to wait from 10:00 to 16:00. We ask for your understanding in advance.

Information on bath

The bath of Arashiyama Benkei / Benkei Annex ARASHIYAMA Premium Residential Inn is ther Arashiyama Onsen (hot spring) with a hypotonic low alkaline level.

There are 2 large public baths and open-air baths separated by gender and a chartered open-air bath (hot spring).

  • We do not accept the use of bath only. We ask for your understanding.
  • For guests who are pregnant, please consult your doctor first before using the bath.
  • Guests with tattoos are not allowed to use the large public baths of both indoor and outdoor.

Information on pick up

  • Guests staying with us:
  • Pick up
    • We can pick up our guests at the nearest station (JR Saga Arashiyama, Keifuku Arashiyama Station, Hankyu Arashiyama Station).
    • To arrange for pick up, please call our main phone number +81-75-872-3355 on arrival at the nearest station on the appointed day, or just before you come by train, etc.
      Please understand beforehand that we may not be able to respond depending on the time.
  • Sending
    • We can send you to the nearest station (JR Saga Arashiyama, Keifuku Arashiyama Station, Hankyu Arashiyama Station) by free shuttle bus. (Depart at 8:40 / 9:40)
  • Guests in group:
    • A free shuttle bus will be provided for guests who make reservations for 10 to 28 people.
    • However, it is limited to guests who make the payment more than 8,640 Yen / person for our service.
    • If you wish to use this service, please inform us the number of people who will be boarding the shuttle bus at the time of reservation.
      ※Number of passengers: 10 to 28 people

About Banquet

  • We accept holding a banquet for guests from 10 to 70 people.
    (A shuttle bus will be provided for guests who make reservations for 10 to 28 people. Please feel free to consult us.)
  • 11:30 – 15:00 or 17:00 – 21:30 (Please contact us for banquet time.)
  • We will provide chair seat, table seat, dinner table (one person meal set) and 3 types of banquet.
    (If there are no special instructions, we will provide a type of banquet based on the number of attending people.)
  • If people with disability are present, we accept requests for holding a banquet in advance. (If there are no requests, there is a possibility that the banquet is held on the 2nd floor, therefore, please inform us in advance.)
    (If there are no requests, there is a possibility that the banquet is held on the 2nd floor, therefore, please inform us in advance.)
  • For visitors who are drinking alcohol, please refrain from coming by car.